Technical Account Manager(Dialog Axiata PLC)

 Technical Account Manager

Description

• Responsible for being the single point of contact for all solution designs, configurations and                    operational support for top level enterprise customers.  

• Should act as the technical consultant of respective customers during new technology deployments,         network migration, DC migration etc. 

• Engage with customer’s senior management to continue technical relationship with their operations         and deliveries.  

• Should work together with sales to acquire customers for newly onboarded technologies and                   solutions. 

• Need to consult operational teams to sort critical technical issues to avoid unexpected outages.  

• Required to propose futuristic solutions to align Dialog network and customer network to generate a      win-win situation for both parties.  

• Required to analyze current customer network performance periodically and suggest improvements to    optimize their network and improve the network up time.  

• Responsible for taking up necessary discussions and actions as preventive measures with customers       and internal stakeholders.  

• Should analyze the network performance and suggest changes. 

• Accountable for proposing customers with industry new trends.  

• Introduce industry best practices to both customers and internal teams. 

Entry Requirements

• Should hold a B. Sc. In Engineering or MSc in telecommunication or IT and have knowledge of            telecommunication with minimum 3-5 years of work experience. Or,  

• Strong technical knowledge in Data communication, Network security and public cloud area. 

• CCNP/ NSE 4 and above/ public cloud certifications would be an added advantage

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